FAQs

Q. How to register for an account?

All customers are to register for an account with cheetah.com.my.  To register an account :-

  1. Click “Register” button on the top panel and you will be directed to the registration page.
  2. Please fill in and complete all the required information and particulars.
  3. After completing, you are ready to make your puchases, please "Login" using your newly created account with your email address.

 

Q. How to purchase my order on the site?
To order your purchase :-

  1. Please log in to your account using your Username and Password.  If you do not have an account, please register for a new account.
  2. Browse through the various products for sizes and quantity and click “Add to cart” button on the products you wish to purchase.
  3. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed to make payment for the products.  Please review all the products that you have chosen in the cart.
  4. You will need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.  After payment is made and accepted, you cannot cancel this order.
  9. A "Sales Order" will be emailed to you as verification of your purchases.

 

Q. How long can I keep the items in my cart?
The items that are added into My Cart will be kept for 2 (two) hours only.  This is a courtesy to other customers who wants to buy the same item(s), and we trust you wish to be treated the same too. The system will prompt you a message when the stipulated time period has lapsed, and you can choose either to proceed with payment or the items will be removed from My Cart automatically.

Your order and items are only confirmed after payment is made and accepted.

 

Q. Can I cancel my order?
Once payment has been confirmed and accepted, no further changes or cancellation can be made to that order.  We strongly advise you to review your orders before clicking "Confirm Order".  We only allow for exchange of the same item / product in different size, please refer to the Exchange and Returns Policy.
 

Q. What are the payment methods available?
We currently accept Payment made via Ipay88 for online banking for most major local (Malaysian) banks. 


Q. How to change my account personal information and shipping address?

Log-in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill in your email that is used to register the account in the box provided.
  2. Click "Submit".
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. What is the product's transaction currency?
All products and transaction will be in Ringgit Malaysia (RM) currency base.


Q. How long does the delivery usually takes?
Confirmed orders are delivered through the assigned courier / shipper and will require a signature upon delivery.  For peninsular Malaysia, it will take about 7 - 8 workings days for delivery.  And for Sabah & Sarawak, it may take between 8 - 10 working days.  Please refer to the Delivery & Shipping Policy.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to <<your-email-address>> for us to clear your doubts.