Q. How to register for an account?
All customers are to register for an account with cheetah.com.my. To register an account :-
Q. How to purchase my order on the site?
To order your purchase :-
Q. How long can I keep the items in my cart?
The items that are added into My Cart will be kept for 2 (two) hours only. This is a courtesy to other customers who wants to buy the same item(s), and we trust you wish to be treated the same too. The system will prompt you a message when the stipulated time period has lapsed, and you can choose either to proceed with payment or the items will be removed from My Cart automatically.
Your order and items are only confirmed after payment is made and accepted.
Q. Can I cancel my order?
Once payment has been confirmed and accepted, no further changes or cancellation can be made to that order. We strongly advise you to review your orders before clicking "Confirm Order". We only allow for exchange of the same item / product in different size, please refer to the Exchange and Returns Policy.
Q. What are the payment methods available?
We currently accept Payment made via Ipay88 for online banking for most major local (Malaysian) banks.
Q. How to change my account personal information and shipping address?
Log-in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. What is the product's transaction currency?
All products and transaction will be in Ringgit Malaysia (RM) currency base.
Q. How long does the delivery usually takes?
Confirmed orders are delivered through the assigned courier / shipper and will require a signature upon delivery. For peninsular Malaysia, it will take about 7 - 8 workings days for delivery. And for Sabah & Sarawak, it may take between 8 - 10 working days. Please refer to the Delivery & Shipping Policy.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to <<your-email-address>> for us to clear your doubts.