FAQ

Do you offer international shipping?
Currently, we do not offer international shipping outside of Malaysia. However, we do partner with Shopee Malaysia for cross-border deliveries to Singapore. We also have a physical departmental store located in Brunei Darussalam.

How long does delivery take?
Delivery times depend on your location. Orders processed within Malaysia typically take 5–7 business days to arrive.

Have more questions?
Feel free to reach out to us via our Contact Page, we’re happy to help!

CHEETAH AIMS TO DELIVER YOUR ITEMS AS FAST AS POSSIBLE!

DELIVERY & SHIPPING POLICY 

CHEETAH can only send orders to a street address in Malaysia. We do not deliver to P.O. Box addresses.

At the time of delivery, you may be required to validate the delivery of the products by signing off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for the received products. Please check the content of the parcel if you find the seal is broken, and you may refuse to sign for the received products.

If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after a few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed of after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.

• We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.
• We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.
• We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday-Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME

Confirmed orders will be shipped out from our warehouse within 1-3 working days. if they are placed before noon, Monday–Friday, excluding public holidays. Orders placed on Friday afternoon and over the weekend will be processed on the following Monday, excluding public holidays.

Delivery lead times are as follows:

• Peninsula Malaysia: 2–3 working days for your order to arrive.
• Sabah / Sarawak: 3–7 working days for your order to arrive.
• Delivery to rural or remote areas may take an additional 2–3 working days.

SALE / PROMOTIONAL PERIODS

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.

• Peninsula Malaysia: Additional 3-5 working days for your order to arrive.
• Sabah / Sarawak: Additional 5-7 working days for your order to arrive.

SHIPPING CHARGES

• CHEETAH charges standard shipping fees with every transaction for any local delivery.
• STRICTLY NO REFUNDS for any shipping & handling charges.
• There may be promotional offerings for free delivery from time to time, so please check in often. 

FREE SHIPPING T&C

• Free shipping is applied automatically during checkout for all qualifying orders.
• To receive free shipping, just place an order with merchandise worth over RM80 (West Malaysia) or RM150 (East Malaysia) to qualify for free shipping.
• Applicable for orders at cheetah.com.my for deliveries within Malaysia.
• Standard shipping.
• Not applicable for shipping changes including intercepts, change of address, or to a free trade zone, which may be subject to an additional fee per shipment.
• The offer is not transferable or redeemable for cash or credit towards any purchase and will expire at the discretion of CHEETAH
• It is recommended to place your order at least 2 weeks in advance for festive periods, such as Hari Raya, Chinese New Year, and Deepavali.

HOW TO TRACK YOUR ORDER

Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the carrier's website and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving the confirmation email, please WhatsApp our customer service at +6012 735 3833 / email to online@cheetah.com.my for further assistance.